faq

 

+ are the Ends of the Earth Cloths organic? 

Archer and Owl goes to the Ends of the Earth to find the highest quality materials for our products. The Cloths are made with Global Organic Textile Standard (GOTS) certified cotton materials. GOTS is the worldwide leading textile processing standard for organic fibers, including ecological and social criteria, backed up by independent certification of the entire textile supply chain.


+ how often do I need to replace the Cloths?

Archer and Owl Cloths are designed to be tough and lasting, while still being delicate on your skin. Unlike many disposable products, they will not shred or leave little bits of cotton on your face when removing or applying products.

They should be replaced every 6 months when used daily. As an organic fabric, they will wear from daily use and we have found that replacement at this point has seen a renewed glow of our clients' skin owing to the fresh Cloths.


+ how do I wash them?

Machine wash on warm and dry on low. We recommend washing with towels to keep the Cloths moving. Consider placing Travel Cloths in a small delicates bag during dryer cycle. Wash prior to first use. As products are made with 100% organic cotton materials, please expect a 5% shrinkage with the first wash.


+ where can I find a professional aesthetician or spa that uses the Ends of the Earth Cloths in treatments or offers them for sale?

Several select aestheticians and spas carry Archer and Owl Ends of the Earth Cloths. Click here for their names and locations. 


+ when will my order ship? 

In stock items will ship within 2-3 business days. Out of stock items will ship within 5-7 business days.  Larger out of stock orders will vary and you will be contacted with an estimated ship date. 


+ can I return items? 

Since these are natural, organic, handmade items, there will be some natural variations. Please contact us if you have any questions or concerns about the products and we will do our best to resolve any issue. We want you to love our products as much as we do!

If your items don't work for you, simply email us within 14 calendar days of your order. We will provide you instructions on how to return an item. You will be refunded your full purchase price, less shipping.  You are responsible for return shipping.  Items must be in like new condition.